Delete your data
Use this page to ask us to delete your account and the data attached to it - or to exercise any of your other privacy rights, such as getting a copy of your data, correcting it, or exporting it. One form covers every app we publish.
Once a deletion request is processed it cannot be undone. Your saved work, points balance and profile are erased. If you only want to stop using an app, uninstalling it is enough - you do not have to delete your data to do that.
Before you submit
- Cancel any active subscription first. Deleting your data does not cancel a subscription bought through Google Play, the App Store or the Microsoft Store. Cancel it in that store's subscription settings, or you will keep being charged.
- Export anything you want to keep. If you want a copy of your data, choose "Get a copy of my data" below and submit that request before asking for deletion.
- Use the email address on the account. We verify ownership through it. A request from a different address will need extra verification and will take longer.
- Data held only on your device - offline saves, local files, a document vault that was never backed up - is removed when you uninstall the app. We cannot reach it, because we never had it.
How it works
- Complete the form below with the email address tied to the account.
- We confirm that the request came from you, usually by replying to that address.
- We action it and email you when it is done - within 30 days, and usually much sooner. If a request is unusually complex we may extend that period where the law allows, and we will tell you why.
Prefer email? Write to apps@ezysphere.com with the app name, the account email address, and what you want us to do. It costs nothing, either way.
Data request
Thank you. We have logged your request and will email the address you provided - first to confirm it came from you, and again when it has been actioned.
What deletion removes
| Data | Action | When |
|---|---|---|
| Account and profile (email address, password hash, display name) | Deleted | Within 30 days |
| Content you created - estimates, calculations, bookmarks, checklists, measurements, patterns, watch terms | Deleted | Within 30 days |
| Points balance, ledger entries, streaks and referral records | Deleted | Within 30 days |
| Images sent for processing (floor plans, body photographs) | Nothing to delete | Already discarded when the result was returned; never stored |
| Files held only on your device | Nothing to delete | Removed when you uninstall the app; we never had a copy |
| Support correspondence | Deleted on request | Within 30 days, unless needed for an open matter |
What we have to keep
A small amount of data survives deletion, because the law requires it or because it can no longer identify you:
| Data | Why | How long |
|---|---|---|
| Purchase and transaction records | Tax, accounting and anti-money-laundering obligations | Up to 7 years from the transaction, then deleted |
| A record that you made this request | To evidence that we honoured it if a regulator asks | Minimised to the request, its date and its outcome |
| Aggregated or de-identified statistics | Cannot be linked back to you; used for reliability | Indefinitely |
| Data needed for an active security or fraud investigation, or an open legal claim | Establishing, exercising or defending legal claims | Until the matter closes, then deleted |
| Backups already written | Backups are immutable until they expire | Isolated from active use and removed on the normal backup cycle |
Data held by third-party providers - app stores, Google AdMob, Flutterwave, Paystack, Supabase, Firebase - is governed by their own policies. We instruct our processors to delete on our instruction; where a provider is an independent controller, you may need to contact it directly. Our Privacy Policy lists every provider and what it does.